Privacy Policy

1. Who we are

VenomSurveys operates the VenomSurveys website and rewards service. For the personal information described in this policy, VenomSurveys is normally the data controller.

Privacy enquiries can be sent to:

2. Information we collect

Depending on how you use VenomSurveys, we may collect the following categories of information.

Account information

• Email address.
• Username and display name.
• Account identifier.
• Authentication and account-security information.
• Account role and status.

Profile and eligibility information

• Age or age range.
• Country or general location.
• Survey-profile and demographic information.
• Preferences relevant to matching surveys.

Survey and reward information

• Survey and offer identifiers.
• Completion, disqualification and reward records.
• VenomBux balance and transaction history.
• Withdrawal requests and their status.
• Reward-delivery or payment details.

Technical information

• IP address and approximate location.
• Browser, operating system and device information.
• Login dates, session records and security events.
• Pages viewed and interactions with the service.
• Cookie and similar-technology identifiers.

Communications

• Support requests and messages.
• Reports, complaints and account appeals.
• Information you provide when contacting us.

3. Information contained in survey answers

Surveys may be operated by third-party providers. Your answers may be submitted directly to those providers rather than being stored by VenomSurveys.

Survey questions may occasionally request sensitive information. You should review the provider's privacy notice and avoid supplying information that you are not comfortable sharing.

VenomSurveys may receive completion results, transaction identifiers, reward amounts and fraud or quality information from providers without receiving every answer you submitted.

4. How we use information

We may use personal information to:

• Create, authenticate and manage your account.
• Display surveys and offers that may be available to you.
• Record completions and credit VenomBux.
• Review and process reward requests.
• Send service, security and account messages.
• Respond to questions, complaints and account appeals.
• Detect multiple accounts, fraud and prohibited activity.
• Maintain, troubleshoot and improve the website.
• Measure service performance and user activity.
• Comply with legal, accounting and regulatory obligations.
• Establish, exercise or defend legal claims.

5. Our lawful bases

Under UK data-protection law, we rely on one or more lawful bases depending on why information is being used.

Where we rely on legitimate interests, those interests include operating a secure rewards service, preventing fraud, resolving disputes and improving VenomSurveys.

6. How we receive information

We may receive personal information:

• Directly from you.
• Automatically from your browser or device.
• From survey and offerwall providers.
• From authentication and database providers.
• From reward and payment providers.
• From fraud-prevention and security services.

7. Who we share information with

We may share necessary information with organisations that help us operate VenomSurveys, including:

• Supabase, which provides database, authentication and related infrastructure.
• Website hosting and deployment providers.
• Survey and offerwall providers, including CPX Research.
• Reward, payment and fulfilment providers.
• Email and customer-support providers.
• Analytics, security and fraud-prevention providers.
• Professional advisers such as legal or accounting providers.
• Courts, regulators, law-enforcement bodies or public authorities where legally required.

We share only information reasonably necessary for the relevant purpose. Third parties may act as our processors or as independent controllers under their own privacy policies.

We do not sell personal information in exchange for money.

8. International transfers

Some providers may process information outside the United Kingdom. Where UK data-protection law requires it, we use recognised safeguards such as adequacy regulations, approved contractual protections or another lawful transfer mechanism.

You may contact us for more information about safeguards relevant to your personal information.

9. How long we keep information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected.

• Account and profile information is normally retained while your account remains active.
• Survey transaction and reward records may be retained after account closure to prevent fraud and meet financial or legal obligations.
• Security and technical logs are retained for a limited period based on operational and security needs.
• Support communications may be retained while an issue remains relevant and for a reasonable period afterwards.

When information is no longer required, we will delete it, anonymise it or securely restrict its use, unless the law requires longer retention.

10. Cookies and local storage

VenomSurveys may use cookies and similar browser technologies to keep you signed in, protect accounts, remember settings, measure performance and support third-party survey functionality.

Essential technologies may be used where they are necessary to provide or secure the service. We will request consent before using non-essential cookies where required by law.

11. Children's privacy

VenomSurveys is not intended for children under 13. People under 18 must have permission from a parent or legal guardian.

Some survey providers may require users to be older. We may prevent access to an offer where its age requirements are not met.

If you believe that a child under 13 has created an account or supplied personal information, contact us so that we can investigate and take appropriate action.

12. Automated checks

We and our providers may automatically analyse technical, completion and account information to detect fraud, duplicate accounts, unusual activity and breaches of our terms.

These checks may cause a withdrawal or account to be temporarily held for human review. You may contact us to ask for a decision to be reviewed.

13. Your data-protection rights

Depending on the circumstances, you may have the right to:

• Request access to your personal information.
• Ask us to correct inaccurate information.
• Ask us to erase certain information.
• Ask us to restrict how information is used.
• Object to processing based on legitimate interests.
• Receive certain information in a portable format.
• Withdraw consent where processing relies on consent.
• Challenge certain decisions made solely by automated means.

These rights are not absolute and may depend on why we hold the information. We may ask for information needed to confirm your identity before completing a request.

To exercise a right, email:

14. Complaints

Please contact us first if you have a concern about how we use your information so that we can try to resolve it.

You also have the right to complain to the UK Information Commissioner's Office or another competent data-protection authority.

15. Security

We use reasonable technical and organisational measures designed to protect personal information against unauthorised access, alteration, disclosure or loss.

No online system is completely secure. You should use a strong, unique password and contact us promptly if you believe your account has been compromised.

16. Changes to this policy

We may update this policy when our service, providers or legal requirements change. The latest revision date will be displayed at the top of the page.

Where a change significantly affects how we use personal information, we will provide reasonable notice.

17. Contact us

For privacy questions, requests or complaints, contact: